Happy Paws Cayman - Key Policies at a Glance

 

This summary highlights the most important policies for our clients. Full details are outlined in our complete Policies & Procedures Online Reservation System. 

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Care Standards

• Visits are scheduled within arrival windows, not exact times.

• Service time begins upon arrival at your property, including entry, preparation, and care tasks.

• We require minimum visit standards for pets when owners are away overnight.

• Pets must be without disease.

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Home Access

• Clients must provide at least two reliable methods of access (e.g. two keys or key + code).

• Smart locks, alarms, and access systems must remain functional.

• Missed visits due to access issues are non-refundable, and additional fees may apply.

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Scheduling & Communication

• All official requests, changes, and cancellations must be made through our online reservation system.

• Email and the client portal are the only binding communication methods.

• WhatsApp, SMS, or social media messages are not official confirmations.

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Payments & Cancellations

• A 50% deposit is required within 72 hours of invoice issuance to secure bookings.

• Remaining balances must be paid 7 days prior to service start.

• Packages require full payment upfront.

• No refunds are issued; credits may be granted at management’s discretion.

• Unpaid bookings may be automatically canceled.

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Emergencies & Weather

• Happy Paws Cayman is authorized to act in your pet’s best interest during emergencies.

• Additional fees apply for emergency care, transport, or evacuation.

• Hurricane Packages are available for advance purchase.

• Services impacted by emergencies or severe weather fall under our Force Majeure policy.

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During & After Service

• Clients must confirm when they depart and return home.

• If return is not confirmed, services continue for pet safety.

• Issues or concerns must be reported within 24 hours of service completion.

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Liability & Safety

• Pets are unpredictable; inherent risks exist.

• Clients assume responsibility for:

  • Pet behavior and health

  • Unsafe home conditions

  • Inadequate pet-proofing

• Happy Paws Cayman is not liable except in cases of proven gross negligence.​​

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Why we made these changes:

• To align with industry best practices

• To ensure consistency for all clients

• To improve emergency preparedness

• To better support our care team in the field

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Effective Date:
The updated Policies & Procedures are effective as of January 19th, 2026 and supersede all previous versions.

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We appreciate your continued trust and support. As always, our goal is to provide exceptional, professional, and reliable pet care.

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If you have any questions, we’re happy to help.

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By booking services, you acknowledge and agree to our full Policies & Procedures.