After you complete your online profile and scheduling setup, we’ll arrange an in-home consultation with a Happy Paws Cayman Dog Walker or Pet Sitter. During this visit, your assigned sitter will come to your home so you can introduce them to your pets, review where essential items are kept, and go over any special instructions or upcoming service dates.

Before the consultation, we require all necessary forms to be completed and signed, including: • Terms and Conditions Form • Medication and Supplements Form (if applicable) • Apartment Authorization Form (for apartment complexes, gated neighborhoods, hotels, etc.)

We require two working keys at the consultation. One key is kept securely in our office safe to ensure uninterrupted care if your primary sitter is unavailable. Please test both keys beforehand. Lockboxes are also accepted. Garage codes may only be used for dog-walking clients. There is a $10 fee if we need to return to collect keys that were not ready at the consultation.

Your pet sitter will answer all your questions and spend time getting to know your pets. In-home consultations are scheduled for 30 minutes to allow plenty of time, though most visits take 15–20 minutes.

All client keys are securely coded and stored in our locked office safe when not in use. Keys are never labeled with your name, address, or identifying information. Only authorized Happy Paws Cayman management and your assigned pet sitter have access. This system ensures your home is always protected and your information remains confidential.

If you live in an apartment complex, gated neighborhood, hotel, or short-term rental, we require an Apartment Authorization Form so our team can access the property safely and without delay. Any access cards, fobs, gate codes, or temporary passes must be provided during the consultation. We work directly with your building or security team (when needed) to ensure smooth entry for every scheduled visit.