All cancellations are REQUIRED to be submitted via Log in to the Happy Paws Cayman secure online system.  After you log in, select the appropriate dates on the home screen, and press, “cancel” on the services needing cancellation. You will be emailed a confirmation of your cancellation.

 

HOLIDAY & OVERNIGHT CANCELLATION POLICY 

An AUTOMATIC 25% cancellation fee applies to ALL Overnight Services and ALL services booked on and around major holidays, and all Cayman Islands Public School Holidays & general vacation times. Those with recurring schedules must cancel 30 days in advance for waiver of the 25% holiday cancellation fee. Please see below for exact holiday dates that require the 25% cancellation fee.

For all holiday week & school vacation week services canceled with less then 48 hours notice, payment is required in full.

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For any overnight canceled with less than 48 hours notice, payment is required in full.

The automatic 25% cancellation fee applies to all overnight services:

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Holiday Service

Additional $15 added to each visit on holidays.

Additional $25 added to each overnight visit on holidays

*Holidays that incur our additional $15 charge per visit are at the sole discretion of Happy Paws Cayman.  At times we may charge holiday rates on the days leading up to and after the holiday.  This additional charge is used to pay our team and ensure we have the availability to offer our services 365 days per year.

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Why Our Cancellation Policy Matters

At Happy Paws Cayman, our cancellation policy protects both our clients and our dedicated pet sitters by keeping our schedule fair, efficient, and reliable.

Because our availability is limited, last-minute cancellations can prevent other clients who truly need a visit from booking a spot. This is especially important during holidays and busy seasons, when our schedule fills quickly. Clear cancellation guidelines ensure that appointments are reserved only by clients who are committed to the time they’ve requested.

Our professional sitters also set aside space in their day specifically for each booking. When a visit is cancelled on short notice, that time cannot be replaced and we believe our team deserves to be compensated for the work they’ve reserved in their schedule.

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In short, our cancellation policy helps us:
• Serve all clients more fairly
• Maintain reliable availability
• Support and value our hardworking pet sitters
• Provide the highest level of care for your pets

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Thank you for understanding these policies allow us to operate smoothly and continue offering trusted, high-quality service to every Happy Paws Cayman family.

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NO REFUNDS

Your Happy Paws Cayman account will be credited any amounts left after cancellation fees have been applied.

 

Cancellation Policy & Rates 

• Short Notice Fee: A $10 per-visit fee applies to any walk or visit cancelled with less than 1 week’s notice from any package or service.

• Same-Day Cancellations:
– Cancel 24+ hours before your visit = no charge.
– Cancel under 6 hours = full visit rate (cannot be rebooked).

• Overnights:
– Cancel 48+ hours before: $25 per night fee.
– Cancel under 48 hours: full price per night.

• Holiday Bookings:
– Must be paid in full at booking.
– Cancel 7+ days prior → 50% credit toward future services.
– Cancel under 7 days → non-refundable.
• Reserved time slots cannot be resold, so fees apply as above.

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To avoid charges, please contact us more than 24 hours in advance (or more than 7 days for holiday bookings).
Services are not officially cancelled until you receive an email confirmation from Happy Paws Cayman.