Home Entry & Key Policies

At Happy Paws Cayman, the safety and security of your home and pets are our top priority.
To ensure smooth and secure service, all clients are required to provide two working keys to be kept on file with your assigned pet sitter and/or Happy Paws Cayman management for as long as you remain an active client.

 

Key Policy

Security is our top priority. Your keys are:

• Securely stored with your pet sitter or management at all times

• Labeled only by account number (never with your name, address, or pet details)

• Logged in and out of our secure system whenever exchanged between a sitter and our office

This ensures we always know the exact location of your keys.

 

Key Collection

Your keys will be tested and collected before services begin during one of the following:

• A Sitter Meeting

• A Scheduled Key Pickup

Once collected, your keys are discreetly labeled and securely stored at our office for future services.

We do not leave keys inside your home or lock them in after the final visit for your protection.

If your keys are not available during your initial meeting, you must schedule a separate key pickup appointment.
A $10 fee applies for additional Key Pickup or Sitter Meeting visits.

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Key Disposal Option

If you discontinue services, we can destroy and discard your keys free of charge upon written request.

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Lockout Service

If you lock yourself out, you may contact us to see if we can deliver your key.
This service is not guaranteed and depends on sitter availability and scheduling.

• Between 7:00 AM – 7:00 PM: $25 fee

• Between 7:00 PM – 7:00 AM: $50 fee

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Please note: our team does not carry your key daily; it must be retrieved from our office.

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Alternate Entry Procedure (At Client’s Risk)

If you prefer not to provide physical keys, we can use coded or keypad entry instead.
However, this method is strictly at the client’s risk and responsibility.

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Client requirements:

• Keep your online profile updated with accurate codes and instructions

• Ensure all access methods are functioning properly

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If we are unable to gain entry for any reason, you will be notified immediately.

Please note:

• We cannot offer free revisits to attempt entry again

• Additional visits will be billed at the short-notice rate

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We strongly recommend having both a primary and secondary entry method (such as a hidden key or neighbor contact) to avoid access issues.

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Alternate entry options are not recommended for long-term or recurring clients due to potential access and security risks.

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Refusal of Service Policy

If a client chooses not to provide any key, proper access method, or updated entry information, Happy Paws Cayman reserves the right to refuse or discontinue services at any time, with little to no notice.

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This policy ensures the safety of your pets, property, and our team members.
In the event we are unable to access your home safely and securely, any scheduled visits may be cancelled without refund, and the visit will be billed at the short-notice rate.

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Clients are responsible for maintaining a safe, reliable entry method at all times.

 

Our Promise

Your trust means everything to us. We handle your keys and property with the same care and confidentiality we would give our own. With Happy Paws Cayman, you can always count on secure, professional, and responsible pet care from start to finish.

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Client Acknowledgment

By booking services with Happy Paws Cayman, you acknowledge that you have read, understood, and agree to abide by the above Home Entry & Key Policies.

Failure to comply with these policies may result in refusal or suspension of services.

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