Packages are paid in full. We do not split times in sits/walks, credit card is required for future invoices and vet bill.
Policies & Procedures
All polices & procedures have been established in order to allow Happy Paws Cayman to provide the most Excellent Customer & Pet Care Available. We appreciate your trust in our expertise and our years of experience. Our Policies & Procedures have been put in place solely to Benefit Our Clients & Pets.
*Happy Paws Cayman strictly requires a minimum of once per day visits for cats in our care, if the client will be gone for entire day & night. Happy Paws Cayman strictly requires a minimum of two visits per day for all dogs in our care, if the client will be gone for the entire day & night.
Client authorizes and engages Happy Paws Cayman to perform the Services as set forth herein and in the price sheet provided to Client (the "Price") for the time period(s) as requested by Client ("Scheduled Period"). During any Scheduled Period, fees for Services will be calculated pursuant scheduled during the Scheduled Period are no longer required, Client must notify Happy Paws Cayman promptly, and in no event less than the period of time specified in the Price Sheet to avoid being charged for any such Services.
In the event of an emergency (e.g., injured pets, serve weather, broken pipes, natural disaster, fire, etc.), Happy Paws Cayman is hereby authorized to take all measures deemed necessary or advisable by Happy Paws Cayman in its sole and absolute discretion in caring for Pets and Client's property (inducing without limitation emergency veterinary care for Pets and emergency repair services for Client's home) and Client agrees to defend, indemnify and hold harmless Happy Paws Cayman, its respective employees, members, agents and affiliates from all liabilities, claims and expenses, including reasonable attorney's fees, that arise or relate to such decisions. In the event of such an emergency, Client shall immediately reimburse Happy Paws Cayman for expenses incurred, plus additional fees or expenses for attending to such an emergency. Furthermore Client is responsible for providing keys to access their home or building. Any locksmith fees incurred as a result of providing faulty keys is financial responsibility of the Client.
HIRING SITTERS AND BOOKING COMMUNICATION
The client also agrees to not hire the pet sitter directly and/or have direct contact with them. The client will contact Happy Paws Cayman directly or use the online service request form on the Happy Paws Cayman website for all pet sitting reservations. Client agrees to receive confirmation on the dates reserved from management before departing. The pet sitter is under contract with Happy Paws Cayman and has agreed not to seek pet sitting assignments from any of Happy Paws Cayman ‘clients independently during their association and for a period or two years after Happy Paws Cayman ceases to work with the pet sitter.
At the time that service is booked, Pet Owner will notify Happy Paws Cayman of everyone who has been granted access to the home during the service period. Due to liability, Happy Paws Cayman will refuse to provide service when another person is expected to share care. We feel strongly about this policy because it minimizes confusion; we cannot vouch or be responsible for treatment of the pets or the home given by a third party when we are either present or in between pet sits. It is possible that pets can be overfed, given extra medication, etc. due to a lack of communication or understanding. We are held accountable for the proper care of your pets and home. As professional pet sitters, we take this responsibility very seriously and we let our service speak for us. We are all background checked, and the company license and insurance is up to date.
NO REFUNDS. Your Happy Paws Cayman account will be credited any amounts left after cancellation fees have been applied. A $10 per visit short notice cancellation fee will be charged for all pet sitting visits, quick visits, and dog walks cancelled with LESS than a complete weeks' notice from any packages bought or services requested. Client agrees that regular scheduled walks and sits cancelled less than 6 hours will be charged the walks normal rate, if you cancel 24 hours before your reservation, we will accept your cancellation. If you cancel less than 6 hours, you will be charged for the visits, as we will not be able to rebook your time slot. Overnight Stay cancellation fee will be $25 per night every night cancelled before 48 hours of service. Full price will be charged per night every night cancelled LESS than a complete 48 hours' notice. All Holiday reservations must be paid in full at booking. Cancellations 7 days prior to the first visit are entitled to a 50% Happy Paws Cayman credit for entire schedule and will be given a credit that can be used towards future visits. Cancellations less than one week notice are non-refundable and will not receive a Happy Paws Cayman credit. We cannot resell time that has been expressly held and reserved for you. To avoid the non-refundable fee, please contact Happy Paws Cayman with more than 24 hours’ notice (or 7 days if it’s a Holiday reservation) if you need to reschedule an appointment. Services are NOT canceled until you receive notice via email that your "services have been canceled as requested."
In inclement weather (Heavy Rain, RealFeel Temperature 90 degrees +, Thunder Storm, etc) we will not perform full dog walks. This is for the safety of your pet and the sitter. There are numerous safety concerns including burnt paws and heat exhaustion. During these times and walks need to shorten we have many fun indoor activities and stimulating dog games to exercise your dogs. If your pet will only potty on a leash, we will take them out long enough for them to potty and then we will return inside for playtime (visit times will not be shortened). Happy Paws Cayman will use the last 3-5 minutes for your dog(s) to cool off, provide fresh water and treat at client request after walks. Please provide towels near the front door if you anticipate that it will be raining during our visits.
Happy Paws Cayman reserves the right to change our service rates at any time. Our rates are typically adjusted on Jan. 1st & July 1st if needed.
10 Day Packages is valid 30 days from purchased date, 20 Day Packages is valid 60 days from purchased date and 30 Day Packages is valid 90 days from purchased date. Client agrees to notify us the same amount of time of their package if they’re not going to renew it with us to avoid additional fees; 10 Day package is 14 days’ notice, 20 Day package is 30 days’ notice and 30 Day package is 45 days’ notice.
Happy Paws Cayman will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed. Cat Litter’s are cleaned every other day. For custom cleaning schedule please mention in your client portal (small fee will apply for multiple litter boxes).
We do not set exact times for our visits unless your pet requires a time-critical medication (such as insulin) or if requested by client. All visits will be scheduled and performed within a 2-4 hour time block. If you need to schedule a single visit at a specific time, we will try to accommodate those requests.
LOCK OUT SERVICE
If you lock yourself out of your house, you may contact us to see if we can bring you your key. This service is not guaranteed, as it depends on the time of day and our schedules, key will be collected from our office. We charge a fee between 7am to 7pm $25 and from 7pm to 7am $50 (We are cheaper than a locksmith!).
Happy Paws Cayman is a Smoke-Free Workplace. We apologize for any inconvenience this may cause, but due to health concerns, we are unable to provide service to those clients who smoke inside their homes. Thank you for your understanding!
The terms of this document apply to all pets owned by the client, including any new pets that the client obtains on or after the date this document was signed, and at any and all locations the owner designates for service.
Happy Paws Cayman is not responsible for wilted, dead or otherwise unhealthy plants. We will work hard to follow your typed directions as precisely as possible, but cannot be responsible if the results are not favorable.
The full contract agreement amount will be charged if you begin services and return home early. Time is reserved and cannot be resold.
New clients receive one FREE 30 minute meeting with their primary pet sitter. Free In-Consultation must be scheduled ONE WEEK in advance. If a new in-home consultation is scheduled with less than ONE WEEK in advance a non-refundable payment of $15 is required. The $15 payment can be credited towards future services once the client has booked and paid for at least $500 in services within 90 days of the in-home consultation.
We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.
Happy Paws Cayman will photograph Client's pet(s) for identification purposes, and may use the photo(s) in our published advertising and/or website. If Client disapproves, they must notify us within 48 hours of signing contract to waive this policy for advertising purposes ONLY. We always make sure our "location" setting is turned off when we take any pictures and never use last names, so your privacy is protected.
Happy Paws Cayman is not responsible if client does not provide us with proper access to enter the home including but not limited to leaving security bars or secondary locks engaged on doors, changing the locks without providing new keys, arming the alarm system without providing a code etc. if Happy Paws Cayman cannot enter the home due to circumstances beyond the control of the pet care professional, Happy Paws Cayman will REQUIRE the emergency contact or another person appointed by the client to complete the current and remaining visits if access cannot be gained in a timely manner. A refund for all remaining visits will NOT be provided.
Happy Paws Cayman strictly requires a minimum of once per day visits for cats in our care, if the client will be gone for entire day & night. Happy Paws Cayman strictly requires a minimum of two visits per day for all dogs in our care, if the client will be gone for the entire day & night. Three visits a day may be required for dogs at the discretion of Happy Paws Cayman management. We have the right to decline service at any time if we feel that an adequate schedule has not been booked to allow for pet care that is in line high standards of Happy Paws Cayman pet care.
This signed document gives Happy Paws Cayman and their employees' authorization to enter the above listed home as needed to perform the necessary care as outlined in this contract. I authorize this contract to be valid approval for services so as to permit Happy Paws Cayman to accept all future telephone, text, mail and email reservations and enter my house without additional signed contracts or written authorizations.
INJURY OF HAPPY PAWS CAYMAN
It is the client's responsibility to disclose all previous bite, aggression, and health history of their pets. It is also the client's responsibility to disclose ALL possible safety hazards in and around their home. If a pet care provider of Happy Paws Cayman is bitten or exposed to any disease or ailment received from the client's pet(s) the client will be responsible for all costs and damages that may be incurred as a result. This includes the owner of Happy Paws Cayman, employees, and independent contractors. If a pet care provider of Happy Paws Cayman is injured or exposed to any disease or ailment received from hazardous conditions in the clients home or property, the client will be responsible for all cost and damages that may be incurred as a result. This includes the owner of Happy Paws Cayman, employees, and independent contractors. It is the client's responsibility to provide a safe and hazard free environment for pet caregivers as well as their pets.
DAMAGE TO CLIENT PROPERTY
Happy Paws Cayman is NOT responsible for any damage done to clients’ property by the pets (E.g Chewed items like shoes, peed mats etc). If your Pet Sitter damages something in your home, please report it to the Happy Paws Cayman office immediately. We require that an invoice, receipt, or estimate for repairs be provided to us within 14 days of the incident. We will provide a credit to your Happy Paws Cayman account that will apply to any future services booked. Any damage claims over $500, or requiring refund or payment to the client will be processed by our insurance company. This will also apply if the sitter was unaware of the damage that occurred.
The Client agrees to take full responsibility for prompt payment of fees upon completion of services contracted and that payment is due 50% deposit is due to reserve booking and remaining 50% is due before start of service, unless a package is bought 100% payment is due. A handling fee of $25.00 will be charged on all returned checks. In the event it is necessary to initiate collection proceedings on the account, the Client will be responsible for all attorney's fees and costs of collection. We accept checks made to ‘Julisa Dilbert’, Cash and/or bank deposits to Butterfield Bank Account # 1361481790016.
Pet Owner must have legal rights to place the animals in the care of Happy Paws Cayman, Kennels and Veterinary clinics. Happy Paws Cayman cannot service a home with "visiting" pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, accepted and signed by each rightful Owner(s).
There are many factors that might shorten or delay your return from your trip (i.e. delayed flights, traffic). If, for any reason, you expect any changes to your return date that you have scheduled with us, please contact as soon as possible so that we may make arrangements for your sitter to continue care for your pet(s) until you return. Unless otherwise arranged, your sitter or office will retain your house key and security codes, properly secured, until you leave our service. This arrangement makes it more convenient and efficient for future sitting assignments, and serves as a reliable backup should you ever need us in time of emergency.
Happy Paws Cayman will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed. Under no circumstances will Happy Paws Cayman service any pet that has any form of contagious illness. This is for the safety of other customers. If a Happy Paws Cayman pet care provider is bitten or exposed to any disease or ailment received from the client's pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may incur.
In addition to the regular rates, $15 added to each visit on holidays except Overnight Service will be an additional $25 per night. Ongoing schedules without end such as daily dog walks client agrees to notify us 24 hours before their 2-4 hour timeframe if they’ll be needing our services. If Happy Paws Cayman haven’t received any contact with client we will assume service is not needed and do not provide service. Holidays Observed: New Year’s Day, National Hero's Day, Ash Wednesday, Good Friday, Easter Monday, Discovery Day, Queen's Birthday, Constitution Day, Remembrance Day, Christmas Day and Boxing Day.
*Holidays that incur our additional $15 charge per visit are at the sole discretion of Happy Paws Cayman. At times we may charge holiday rates on the days leading up to and after the holiday. This additional charge is used to pay our team and ensure we have the availability to offer our services 365 days per year.
Client represents and warrants that Pets are currently vaccinated in accordance with all local laws and regulations. For your protection and ours, it is policy that all pets we are caring for are up-to-date and current on their Rabies immunization, including indoor-only pets, no exceptions! Please provide a copy of the Rabies vaccine at the initial in-home consultation so that we may keep this on file for our records. We understand that not all clients follow a yearly immunization schedule and may choose to follow a tighter schedule so the Rabies vaccine is the only one that is mandatory.
ONLINE PROFILE IS REQUIRED
It is the responsibility of the client to provide ALL information needed for the care of pets and home via the Leash Time Secure Online Profile. It is the sole responsibility of the client to keep the information in the online profile up to date and accurate at all times. Online Profile completion is REQUIRED before scheduling all new client meetings. We will NOT accept schedule requests, changes and cancellations via email, phone call, or text. It must be requested by the client through the client portal. If you’d like to call, email, or text to ask about a request in advance, that is fine. But you will be directed to put in the actual request through the client portal afterwards. Requests are approved and confirmed via the software within 24 hours. You will receive an email confirmation letting you know the visits are scheduled and confirmed along with your invoice. WIFI name and password is a MUST to receive our arrival and departure email notifications, GPS Coordinates and Camera if one is requested or available.
In the unfortunate event you become incapacitated while your pet(s) are in our care, please name the person(s) who should be contacted to become the guardian and take over the care of your pet(s) until care can be provided as arranged for in other legal documents prepared by you. We urge you to address care of your pet(s) when planning your estate. Please be sure the named person(s) is/are aware you are appointing the guardian(s) of your pet(s).
Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. Happy Paws Cayman does not accept responsibility or liability for any client's animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.
Happy Paws Cayman will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. Happy Paws Cayman is not responsible for carpet/flooring stains created by your pet(s). We request that you provide plastic bags, towels, cleaning products, paper towels, and trash bags. If there are accidents above and beyond the normal amount anticipated, Happy Paws Cayman will charge a reasonable fee for cleanup time if gone over paid time.
It is the pet owner's sole responsibility to "pet-proof" any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.
If sitters run out of food, litter or cleaning supplies and they have to purchase said supplies for our clients, a copy of the receipt will be left at the client’s home and the amount along with a $10 trip fee for this service will be added to your invoice.
Security cameras and nanny cams cannot be used in bathrooms or locations where a pet sitter will be sleeping for an overnight stay. Footage from these cameras is for your security purposes only, and cannot be published or made public in any way
TAKING A BREAK FROM SERVICES
If client decides to take a break from regular requested services (E.G Ongoing Service without End Such as weekly midday dog walks) Happy Paws will try their best to hold their time slot but is not guaranteed. To guarantee your timeslot please purchase a future package.
We require 2 keys so we always have a backup in the office for any emergency situation that may arise. If a garage code is offered to gain entry to your home, it must be followed up by a key to your home in case of malfunction or power outage. In the event that Happy Paws Cayman is required to employ a locksmith to gain entry into a client’s premises due to the malfunction of the lock, or failure of Client to provide a functioning key to Happy Paws Cayman, it shall be the responsibility of Client to reimburse Happy Paws Cayman for all costs incurred. We will not lock keys in your house after our final visit. If you get delayed in returning home, we will have no way to access your house to care for your pet. All clients’ keys are labeled with pet names only. Your name and address will never be attached to your key.
Repeat clients having previously gone through the consultation process will be charged a $10.00 fee for key pick-up prior to your departure or drop off after your return. We encourage clients to use a lock box.
UP TO DATE INFORMATION
I attest the above information is true to the best of my knowledge. If anything changes from what is listed above, I will inform Happy Paws Cayman before the next service is scheduled to begin. This information must be updated in the client portal. Happy Paws Cayman will not respond to written notes left at the service location. In turn, Happy Paws Cayman will provide any changes to this agreement in the same forms; by mailing, emailing or leaving a printed copy at the time of the visit.
Please leave ample cleaning supplies, extra paper towels and trash bags when going away. We do carry a small cleaning and first aid kit in our cars, but our supplies are limited and we prefer to use the cleaners that you and your pets are comfortable with.
All bookings should be made at least 24 hours in advance of your first desired service date. We can often accommodate last minute bookings, but there will be an additional fee per visit.
We will no longer be participating in Shared Care engagements. Any service schedule where a 3rd party assumes partial responsibility for the care of your pets would be considered Shared Care. An example of this would be a situation where a family member handles the mid-day care of your pets while we handle the morning and nighttime care. We will not provide this type of service for liability reasons.
We do not set exact times for our visits unless your pet requires a time-critical medication (such as insulin). All visits will be scheduled and performed within a 2-hour time block. If you need to schedule a single visit at a specific time, we will try to accommodate those requests.
In inclement weather, we will not perform full dog walks. This is for the safety of your pet and the sitter. If your pet will only potty on a leash, we will take them out long enough for them to potty and then we will return inside for playtime (visit times will not be shortened). Please provide towels near the front door if you anticipate that it will be raining during our visits.
We will no longer be accepting handwritten notes. We will only accept emailed notes so that all sitters verify that they’ve received the information.
If you would like to meet additional sitters on our staff that may care for your pets, please let us know as soon as possible and we will schedule it, free of charge, with our sitter. We can’t always accommodate last minute requests for meetings.
Please text or call us to check in when you return home. If we can’t get a hold of you, we will continue to care for your pets until we have made contact with you. There will be an additional charge of $5 for any additional, unscheduled visits in addition to the regular service fee. If we arrive at your home and find that you have returned, you will be charged $15.
The 15-minute visit option is available for the following areas: George Town, Seven Mile Beach, and South Sound. We will not accept a booking where we feel like their is not enough time to properly complete all tasks.
TIPS - Tips are not expected but are certainly appreciated. 100% of your tip goes directly to your sitter!
Not often, but from time to time, an emergency situation can arise while your home and pets are in our care. Our first responsibility will always be to the safety of your pets. Additional fees will apply for transporting your pet to the Veterinarian, calls to Poison Control or additional time spent at your home to arrange for or wait for professional services such as plumbers or electricians and to assist with clean up. Every effort will be made to contact you for instructions, however, if your pets or home are in danger, we will first act to control or contain the situation and minimize danger or damage to your pets or home.
In addition to the regular rates, we charge double per visit for all services except Overnight Service will be an additional $25 per night for the holidays listed below:
New Years Day, National Hero's Day, Ash Wednesday, Good Friday, Easter Monday, Discovery Day, Queen's Birthday, Constitution Day, Remembrance Day, Christmas Day and Boxing Day.
Why We Do Not Job Share?
That is why our Policies and Procedures make clear that Happy Paws Cayman does not believe in job sharing (shared responsibility) over the pets or house with any other parties. This includes housekeepers, handymen, family, or even friends. We feel strongly about this policy because it minimizes confusion; we cannot vouch or be responsible for treatment of the pets or the home given by a third party when we are either present or in between pet sits. It is possible that pets can be overfed, given extra medication, etc. due to a lack of communication or understanding.
We are held accountable for the proper care of your pets and home. As professional pet sitters, we take this responsibility very seriously and we let our service speak for us. We are all background checked, and the company license and insurance is up to date.
Examples of why we don't job share:
Your pets are on a limited ingredient diet and then given unauthorized treats, leading to vomiting or diarrhea. That makes for unhappy and stressed pets, as well as extra cleaning (and less TLC) from your sitter!
A door or gate is left unlocked or open and your pet is able to escape, causing damage or running outside.
Your pet gets injured during play time or on a walk when they are not in our care. Our insurance will cover medical bills if they get hurt while with us, so we’re extra careful! We can’t guarantee the same from someone we don’t know.
Your pet is given medication improperly, or given the wrong dose. This can lead to some bad side effects and a sick pet depending on the medication!
A visit, meal, or medication was missed because your neighbor or friend forgot to come by. Who likes missing dinner?
You return home to something broken or missing that we did not see, touch, or were responsible for. We’re careful with your home and making sure pets are secure (per your instructions) when we leave.