Why Happy Paws Cayman's Pet Sitting Uses Online Profiles?

Your Online Client Profile is an important part of how Happy Paws Cayman delivers secure, reliable, and personalized care for you and your pets.
Our system allows our sitters to review accurate details before each visit - ensuring your pets always receive consistent, top-quality care.

Safety

For the safety of both our Professional Pet Sitters and your pets, we require key information before your first meeting.
This includes your name, address, veterinary contact information, and pet behavior details.

Because our sitters often meet new clients alone or in the evening, we must establish trust and confirm accurate information in advance.
We also need to know if your pets have any fear, aggression, or reactivity issues prior to the first visit.

The safety of your pets and our sitters is our number one priority.

Availability

Please provide your home address and as much detail as possible about the dates and services you require.
This ensures that we can confirm coverage in your area and match you with the most suitable pet sitter available for your schedule and needs.

Pet and Home Information

We ask all clients to complete their pet and home information before the first meeting.
Your sitter will review and print this profile to prepare any questions ahead of time.

Since New Client Meetings are limited to 30 minutes, having this information ready allows us to use your meeting time efficiently and ensure we’re fully prepared to meet your pets’ needs.

Our Policies

Before completing your profile, you’ll be asked to review and agree to our Policies and Procedures.
We encourage all clients to read them carefully prior to their New Client Meeting so we can address any questions you may have in advance.

Home Entry

All clients are required to provide two working keys and a backup entry method (such as a garage code or keypad code).
These will be reviewed with your sitter during your meeting.

If you prefer, you may add your garage or alarm codes after your meeting for added security.

Online Scheduling System

Happy Paws Cayman uses a secure, web-based system that allows clients to easily manage their services online or through our mobile app, available on any device.

Through our scheduling system and app, clients can:

Create, modify, or cancel bookings
View invoices and make payments
Update pet and home information anytime
Message your pet sitter or management team directly through the built-in messaging section

This system ensures fast, reliable communication and smooth coordination between clients, management, and sitters.
An active email address is required to book services with Happy Paws Cayman.

Accuracy and Efficiency

Your profile is what our Pet Sitters refer to each time they care for your pets.
Sitters securely access your information through the app on their smartphones while completing visits, ensuring that every instruction comes directly from you and is current and accurate.

Our system allows sitters to quickly find your pet care details, giving them more time to focus on what matters most - caring for your pets.

Contact Information

Please make sure your contact details and emergency contacts are always current in your profile.
This ensures we can reach you or your emergency contact at any time, whether during a visit or in an emergency situation.

Backup and Continuity

Your online profile allows authorized Happy Paws Cayman employees and managers to access your pet and home information if needed.
This ensures uninterrupted care if your primary sitter becomes unavailable or if you require last-minute service.

Having a complete and up-to-date profile provides peace of mind, knowing that our team has all the information necessary to care for your pets accurately - any time, day or night.

Need Help Setting Up Your Profile?

If you need help completing your online profile, please watch our tutorial or contact our office.
Our dedicated office staff will be happy to walk you through the setup process.