For every new client, we schedule an In-Home Consultation.
This meeting takes place at your home with your assigned Professional Pet Sitter. During this visit, your sitter will:

• Review your pet’s routine, needs, and behavior

• Review your home entry method and security guidelines

• Collect and test two keys (or access codes)

• Answer any questions you may have

• Ensure your pets feel comfortable and familiar before services begin

Please note:
 

Before Scheduling Your Consultation

All new clients must complete their secure online client profile before we can schedule the In-Home Consultation.
This ensures your sitter has accurate information about your pets, home, and any special requests.

Your profile must include:

• Home address & access instructions

• Pet descriptions, routines & behaviours

• Veterinary info

• Emergency contacts

• Any applicable notes specific to your household

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Forms & Required Documents

Before your consultation, please visit our Forms Page and download any forms needed for your service.

At the consultation, your sitter will collect:

• Signed Medication & Supplements Form (if applicable)

• Two keys and/or access codes

  • One key is secured at the office

  • One key remains with your sitter

• Payment

  • Your invoice will be provided after your schedule is approved

If you cannot print forms, your sitter can provide them during the meeting.

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Home Entry Requirements

To ensure smooth and safe access, we kindly ask all clients to have two tested keys ready for the consultation.

Your sitter will review:

• Preferred entry method

• Alarm system instructions

• Any secondary access method (hidden key, garage code, etc.)

This is required for emergency access and continuity of service.

Please review our Key Policies for additional details.

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What to Expect During Your Visit

Your pet sitter will spend time:

• Reviewing your service plan

• Answering questions

• Getting to know your pets so they feel safe and comfortable

• Confirming all details needed before services begin

Consultations are scheduled for approximately 30 minutes, though most visits take 15–20 minutes.